Refund policy

RETURN & EXCHANGE POLICY
At OSCURO, all purchases are considered final. We do not offer returns or refunds once an order has been delivered, except as described in this policy or where required by law.

EXCHANGES
We offer exchanges only under the conditions below.

If you have selected the wrong size, you may request an exchange for another available size of the same product, subject to availability.

To be eligible for an exchange:

  • The exchange request must be raised within 2 days of receiving the order.
  • The product must be unused, unworn and unwashed.
  • All original tags, certificates, packaging and accessories must be intact.
  • The product must be returned in the same condition in which it was received.
  • Proof of purchase / order details must be provided.

Once an exchange request is raised, our team will review it and share further instructions through WhatsApp or email.

Exchange requests raised after 2 days of delivery will not be accepted.

HOW TO REQUEST AN EXCHANGE
Contact us through:
WhatsApp: (preferred, text only)
Email: support@oscuro.in

Please include your order number, reason for exchange and the size you require.

Products sent back without first raising an exchange request and receiving approval will not be accepted.

SIZE EXCHANGES
We strongly recommend checking the size chart before placing your order, as size selection is the customer’s responsibility.

If the size you ordered does not fit, you may request an exchange for another available size of the same product within the 2-day exchange window. Size exchanges are subject to availability. If the requested size is unavailable, our team will share the available options.

DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCTS
Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, different from what you ordered, or has missing items, contact us within 2 days of delivery through WhatsApp or email.

A complete, unedited unboxing video is mandatory for all such claims. The video must clearly show the sealed package, the shipping label, and the package being opened, with the product visible throughout. Claims without an unboxing video cannot be processed.

After verification, OSCURO will provide a replacement. If a replacement is not available, a refund will be issued to the original payment method.

Issues arising from normal use, washing, improper handling, or not following product-care instructions are not considered manufacturing defects.

NON-ELIGIBLE REASONS
Exchanges will not be accepted for:

  • Change of mind
  • Color preference or minor color variation caused by lighting or screens
  • Design preference
  • Perceived differences in print or design appearance
  • Products that have been worn, washed or used
  • Products without original tags, certificates or packaging
  • Requests made after the 2-day exchange period
  • Sale or discounted products, unless the product is defective or incorrectly supplied

NO RETURNS OR REFUNDS
OSCURO does not accept returns for refunds. Once an order has been delivered, the purchase is final.

We do not provide refunds for:

  • Change of mind
  • Color or design preference
  • Personal preference regarding fit or appearance
  • Sale or discounted products

Where an exchange is eligible under this policy, the resolution will be an exchange rather than a refund.

REFUNDS
Refunds are issued only in these cases:

  • The order is cancelled because we could not dispatch it within 15 days (see Shipping Policy).
  • A damaged, defective or wrong product cannot be replaced.
  • A refund is required by applicable law.

Approved refunds are made to the original payment method. Timelines depend on your bank or payment provider, usually 5–10 business days after initiation. For Cash on Delivery orders, refunds are made by bank transfer or UPI after we collect your details.

CONTACT
WhatsApp: (preferred, text only)
Email: support@oscuro.in

By placing an order with OSCURO, you acknowledge and agree to this policy.