Shipping policy

ABOUT OUR PRODUCTS
Products on OSCURO are either sourced from different suppliers and manufacturers or manufactured by us. Because products come from different sources, shipping timelines vary from product to product.

DELIVERY TIMELINES
The estimated delivery timeline for each product is shown on its product page, and that timeline applies to your order.

  • Most products: 7–10 business days from the date of order
  • Select accessories: 10-15 business days from the date of order

If your order contains products with different timelines, items may be shipped separately, or the full order may ship together based on the longest timeline.

Delivery timelines are estimates. Delays can happen due to courier issues, weather, public holidays, or other events outside our control.

DISPATCH
We dispatch every order within a maximum of 15 days from the date of purchase.

If we are unable to dispatch your order within 15 days, it will be cancelled automatically and a full refund will be initiated to your original payment method (for prepaid orders). Refund timelines may vary depending on your payment provider.

SHIPPING CHARGES
Shipping charges, if any, are shown at checkout before you pay.

ORDER TRACKING
Once your order is dispatched, you will receive tracking details by SMS, email or WhatsApp.

DELIVERY ATTEMPTS
Please make sure your shipping address and phone number are correct. If a delivery fails because of an incorrect address, an unreachable phone number, or a refused package, re-shipping charges may apply. Cash on Delivery orders refused at delivery may make you ineligible for future COD orders.

DAMAGED, WRONG OR MISSING ITEMS
Inspect your package as soon as it arrives. For any damaged, wrong or missing item claim, a complete, unedited unboxing video is mandatory. Without it, we will not be able to help with your claim. Please report issues within 2 days of delivery (see our Return, Exchange & Refund Policy).

LOST SHIPMENTS
If tracking shows your parcel as lost in transit, or it has not been delivered well beyond the estimated timeline, contact us. We will investigate with the courier partner and, once the loss is confirmed, arrange a replacement or refund.

CONTACT
WhatsApp: (preferred, text only)
Email: support@oscuro.in