Terms of service
1. OVERVIEW
This website, oscuro.in, is operated by [Legal Business Name] (“OSCURO”, “we”, “us”, “our”). By visiting our website or purchasing from us, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy and Return, Exchange & Refund Policy.
2. ELIGIBILITY
By using this website, you confirm that you are at least 18 years old, or that you are using it under the supervision of a parent or legal guardian.
3. PRODUCTS
Products on OSCURO are either sourced from different suppliers and manufacturers or manufactured by us.
We try to show product colors, designs and details as accurately as possible. Actual colors may vary slightly because of lighting, photography and screen settings. Minor variations in print, stitching or finish can occur and are not considered defects.
All products are subject to availability. We may limit quantities or discontinue any product at any time.
4. PRICING
All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We may change prices at any time without notice. If a product is listed at an incorrect price due to an error, we may cancel any orders placed at that price and refund the amount paid.
5. ORDERS AND CANCELLATION
We may refuse or cancel any order, including for suspected fraud, unavailability of stock, or pricing errors. If we cancel a prepaid order, you will receive a full refund.
You may request cancellation of your order before it has been dispatched by contacting us on WhatsApp or email. Once an order has been dispatched, it cannot be cancelled.
6. PAYMENTS
We accept the payment methods shown at checkout, which may include UPI, cards, net banking, wallets and Cash on Delivery (COD) where available. Payments are processed by secure third-party payment gateways. We do not store your card details.
We may restrict COD for certain orders, locations or customers.
7. SHIPPING, RETURNS AND EXCHANGES
Shipping is governed by our Shipping Policy. Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy. Please read both before placing an order.
8. ACCURACY OF INFORMATION
You agree to provide accurate and complete information for all purchases, including your name, phone number, email and shipping address. We are not responsible for failed or delayed deliveries caused by incorrect information.
9. INTELLECTUAL PROPERTY
All content on this website, including the OSCURO name, logo, designs, images, text and graphics, belongs to OSCURO or its content providers and is protected by law. You may not copy, reproduce or use any content without our written permission.
10. PROHIBITED USES
You may not use this website for any unlawful purpose, to place fraudulent orders, to interfere with the website’s security or operation, or to infringe on our or anyone else’s rights.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services (such as payment gateways and courier partners). We are not responsible for their content, policies or actions.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, OSCURO is not liable for any indirect, incidental or consequential damages arising from your use of the website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.
13. INDEMNITY
You agree to indemnify and hold OSCURO harmless from any claims, losses or expenses arising from your breach of these Terms or misuse of the website.
14. GOVERNING LAW
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in [New Delhi], India.
15. GRIEVANCE OFFICER
In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Name: [Name]
Designation: [Designation]
Email: support@oscuro.in
Phone/WhatsApp:
We will acknowledge complaints within 48 hours and aim to resolve them within one month.
16. CHANGES TO THESE TERMS
We may update these Terms at any time by posting the changes on this page. Continued use of the website after changes means you accept the updated Terms.
17. CONTACT
[Legal Business Name]
[Registered Address]
WhatsApp: (preferred, text only)
Email: support@oscuro.in
4️⃣ CONTACT INFORMATION (Shopify’s required fields)
🔹 Trade name: OSCURO
🔹 Legal business name: [Legal Business Name]
🔹 Phone: +91
🔹 Email: support@oscuro.in
🔹 Physical address: [Registered Address]
🔹 Business / tax number (GSTIN): [GSTIN]