Frequently asked questions

About OSCURO

What is OSCURO?

OSCURO (oscuro.in) is an Indian online store for gothic, punk and Y2K streetwear jewellery and accessories: claw and armor rings, cross necklaces and chokers, gothic earrings, grillz, pants and waist chains, studded belts and statement bags.

Does OSCURO deliver across India?

Yes. OSCURO ships to addresses across India. Most orders arrive in 7–10 business days, and Cash on Delivery is available where supported.

Where can I buy gothic and Y2K jewellery online in India?

You can shop OSCURO's full range of gothic and Y2K jewellery at oscuro.in, including rings, necklaces, earrings, grillz and body chains, with prices in INR inclusive of taxes.

Shipping & Delivery

How long will my order take to arrive?

Most products arrive in 7–10 business days from the date of order. Select accessories take 10–15 business days. The estimated delivery time for each product is shown on its product page.

When will my order be dispatched?

We dispatch every order within a maximum of 15 days from purchase. If we can't dispatch it within 15 days, the order is cancelled automatically and prepaid orders get a full refund to the original payment method.

Do you charge for shipping?

Standard shipping within India is ₹99. Orders of ₹599 or more ship free. The final shipping charge is always shown at checkout before you pay.

How do I track my order?

Once your order is dispatched, you'll get tracking details by SMS, email or WhatsApp.

Will all my items arrive together?

If your order has products with different delivery timelines, items may ship separately, or the full order may ship together based on the longest timeline.

What if my delivery fails or my parcel is lost?

Please make sure your address and phone number are correct. Re-shipping charges may apply if delivery fails because of a wrong address, an unreachable number or a refused package. If tracking shows your parcel as lost, contact us and we'll investigate with the courier and arrange a replacement or refund once the loss is confirmed.

Returns, Exchanges & Refunds

Can I return my order?

All purchases are final. We don't accept returns for refunds once an order has been delivered, except in the cases covered in our Return, Exchange & Refund Policy.

Can I exchange for a different size?

Yes. Raise an exchange request within 2 days of receiving your order. The product must be unused and unworn, with all original tags and packaging intact. Size exchanges depend on availability.

Is there an exchange fee?

Yes. Every approved exchange has a non-refundable fee: ₹99 for small accessories and other small products (rings, earrings, necklaces, chokers, chains, grillz, keychains) and ₹199 for all other products (belts, bags, backpacks). There's no fee if you received a damaged, defective, wrong or incomplete product.

How do I request an exchange?

Message us on WhatsApp (text only) or email hi@oscuro.in with your order number, the reason for the exchange and the size you need. Please don't send anything back before your request is approved.

I received a damaged, wrong or incomplete order. What should I do?

Contact us within 2 days of delivery. A complete, unedited unboxing video showing the sealed package and shipping label is mandatory for all such claims. After verification we'll send a replacement, or a refund if a replacement isn't available.

What isn't eligible for an exchange?

Change of mind, colour or design preference, worn or used products, products without original tags or packaging, requests made after 2 days, and sale or discounted products (unless defective or incorrectly supplied).

When do I get a refund?

Refunds are issued only if your order couldn't be dispatched within 15 days, if a damaged, defective or wrong product can't be replaced, or where required by law. Refunds go to the original payment method, usually within 5–10 business days. For Cash on Delivery orders, we refund by bank transfer or UPI.

Orders & Payments

Can I cancel my order?

Yes, before it's dispatched. Message us on WhatsApp or email. Once an order has been dispatched it can't be cancelled.

Which payment methods do you accept?

UPI, cards, net banking, wallets and Cash on Delivery where available. COD may be restricted for some orders, locations or customers.

Do prices include taxes?

Yes. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

Products

Will my product look exactly like the photos?

Actual colour and size may vary slightly from what is shown, as all photos are shot under different lighting and focus conditions.

Where do your products come from?

Our products are either sourced from trusted suppliers and manufacturers or made by us.

Contact

How can I reach you?

WhatsApp (preferred, text only) or email hi@oscuro.in.